Appointment Modification and Cancellation Policy

At Sonoma MD Medical Spa we are committed to providing you with excellent service and dedicated appointment times. To ensure the smooth operation of our scheduling and to accommodate all our valued clients, we have established the following policy regarding appointment modifications and cancellations.

We kindly request a minimum of 48 hours' advance notice for any changes to or cancellations of your scheduled appointment. This allows us sufficient time to offer the appointment slot to other clients who may be waiting for our services.

Modifying or Cancelling Your Appointment:

You can modify or cancel your appointment through the following convenient methods:

• Via Appointment Reminder: Please utilize the modification or cancellation options provided in the appointment reminder sent to you via text message or email. These reminders are sent multiple times prior to your scheduled time.

• By Phone: You may contact us directly at 707-981-3349 during our business hours to reschedule or cancel your appointment. Please have your appointment details readily available when you call.

Cancellation Fee:

Appointments that are cancelled or rescheduled with less than 48 hours' notice, as well as no-shows, may be subject to a cancellation fee of $50.00. This fee helps to compensate for the reserved time slot and any potential lost revenue.

We understand that unforeseen circumstances may arise. However, consistent adherence to this policy allows us to best serve all our clients. We appreciate your understanding and cooperation.